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Rick & Tony We just wanted to let you know how much we appreciate everything you guys did to get us out of town and back to Kansas City last Friday July 2nd 2004. You took control of a situation that could have ruined our vacation and made it merely a small inconveniance. We were very fortuntate to have called you out of all the companies in the phone book. We aren't exactly sure what compelled us to call you, but we are glad we did. Considering it was the afternoon of a Holiday weekend, we were impressed at how you did not seem "put out" by our frantic phone call for help. Your calmness & professionalism were very reassuring. Rick was quick to diagnose the problem and recommend the the actions necessary to get us on the road. Tony was great at calming our concerns and explaining the process of what work was being done. Your pride and confidance in your crew's workmanship was also evident. We truly appreciate you staying late to finish the job and get us on our way...esoecially on the eve of a Holiday weekend. The Explorer performed well on the way home and we felt confident that the problem was taken care of. Please share our thanks with the rest of the team that took care of our truck. Feel free to share this with your local customers as a testomonial of your excellent service and willingness to go the extra mile for your customers. Thank You once again, Mark & Donna Stephens

Mark & Donna Stephens
Kansas City, Missouri

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